Frequently Asked Questions
Everything you need to know about your order and our premium essentials.
How does the Weldon Blue rewards program work?
Weldon Blue is our free loyalty program that gives you access to exclusive perks. Once you reach the first tier by spending $100, you receive free shipping on all orders and early access to new product launches.
What is your 'Try On Guarantee'?
We want you to find your perfect fit. If you don't love your first pair of underwear or undershirt, we will send you a different size or style, or issue a full refund—and you get to keep the original pair.
How should I care for my Mack Weldon garments?
To maintain the integrity of our technical fabrics, we recommend machine washing on cold and tumbling dry on low heat. Avoid using bleach or fabric softeners, as they can break down the performance fibers.
When will my order ship?
Orders typically ship within 1-2 business days. Once your package leaves our warehouse, you will receive a confirmation email with a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, we currently ship to a variety of countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs duties.
What is your return policy for non-underwear items?
For all other items like hoodies, sweatpants, and polos, we accept returns of unworn and unwashed merchandise within 30 days of purchase for a full refund or exchange.